Strict No Refund & No Return Policy
All sales are final. Once payment is completed via Razorpay and an order is confirmed, NO refunds, returns, exchanges, or cancellations will be offered or processed under normal circumstances. The ONLY exception to this policy is if an item arrives damaged or defective due to a direct fault on our end (e.g., manufacturing defects or packaging damage prior to warehouse dispatch).
1. Qualification Criteria for Claims
Due to the custom nature and material bulk of corrugated boxes and packaging supplies, we strictly enforce the following claim evaluation criteria:
Qualifying Claims
- Manufacturing Defects: Structural flaws in corrugated fluting, unglued box seams, or incorrect dimensions manufactured by our plant.
- Defective Prior to Dispatch: Products broken or damaged inside our packaging facility before being handed to courier partners.
- Wrong Item Shipped: Dispatched item completely differs from the product specified in the confirmed order invoice.
Non-Qualifying Claims
- Courier Transit Damage: Damage caused during transit by third-party logistics partners (must be claimed separately against the logistics carrier).
- Buyer's Remorse: Change of mind or no longer needing the purchased packaging materials.
- Ordering Errors: Ordering incorrect quantities, wrong ply thickness, or wrong box dimensions by the customer.
- Minor Cosmetic Differences: Slight variations in raw paper shade or print color tone standard in paper manufacturing.
2. How to File a Damaged/Defective Item Claim
If you receive a shipment containing items with manufacturing defects or damage caused prior to dispatch, follow these mandatory steps:
Step 1
Report Within 48 Hours
You must notify our customer support team within 48 hours of delivery. Claims reported after 48 hours of carrier delivery confirmation will be automatically rejected.
Step 2
Provide Mandatory Evidence
Send an email to info@annjai.in with the subject line "Damage Claim - Order #[Your Order ID]" containing:
- Order Number and Invoice Copy.
- Clear high-resolution photographs showing the defective area.
- Unboxing Video: Continuous video recording showing parcel unboxing and defect inspection.
Step 3
Claim Review & Resolution
Our Quality Assurance team will review the submitted evidence within 2 to 3 business days and notify you of approval or rejection.
3. Approved Claim Resolutions
When a manufacturing defect or pre-dispatch damage claim is approved by Annjai Packaging, we offer the following resolutions at our discretion:
Replacement (Primary)
We will manufacture and dispatch a replacement for the affected defective quantity at no additional cost to you within 5 to 7 business days of claim approval.
Monetary Refund (Secondary)
If the item cannot be replaced due to stock or manufacturing constraints, a monetary refund will be initiated back to your original payment method via Razorpay within 5 to 7 business days.
4. Refund Processing Method
In cases where a monetary refund is issued, the amount will be processed directly through Razorpay to your original payment source (Credit/Debit Card, Netbanking account, or UPI VPA). Depending on your banking institution, funds typically reflect in your account within 5 to 7 business days after the refund transaction is initiated.
5. Returns & Claims Contact
For damage claims, defect reporting, or inquiries regarding this Refund Policy, please contact our support desk:
Annjai Packaging Support Team
Claims Email: info@annjai.in / returns@annjai.in
Helpline: +91 98912 65255 (Mon – Sat, 9 AM – 6 PM)
Address: Plot No-95-97 Laghu Udhyog Kunj Sector 64, Mohna Road Ballabgarh, Faridabad, Haryana – 121004, India